Complaints Policy & Dispute Resolution
How to file a formal dispute and resolution procedures
If you encounter an issue regarding a wager, balance discrepancy, or promotional credit, we provide a formal dispute escalation pathway.
Our support team aims to acknowledge all inquiries within 2 hours and resolve formal disputes within 72 hours.
1. Filing an Official Ticket
Email support@rainbet.com with your account username, transaction ID or bet ID, timestamp, and a brief description of the issue.
2. Independent Auditing
If a dispute involves game outcome fairness, our security team will provide the complete unhashed cryptographic seed chain for independent third-party verification.
Official DonutRain Compliance Documentation
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